Ticket Management Portal

A unified helpdesk solution to manage customer issues, automate workflows, and track SLAs effortlessly. Ensures faster resolutions, improved communication, and complete service transparency.

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Overview

This system is a comprehensive Ticketing & SLA Management Platform designed to streamline customer support, optimize agent productivity, and provide complete transparency across all service operations. It centralizes accounts, tickets, communication, automation, and reporting into one unified workspace – ensuring faster resolutions, accurate tracking, and improved customer satisfaction.

Account & User Management
  • Create, edit, and manage accounts with associated agents and tickets.
  • Role-based access for Admins, Agents, and Customers.
Smart Ticketing System
  • Create tickets via email or portal with full conversation threading.
  • Track subject, priority, status, SLA, and detailed resolution history.
Time Tracking & Billing Logs
  • Built-in ticket timer to track effort accurately.
  • Exportable time logs for billing and performance review.
SLA Automation Engine
  • Automatically apply response/resolution SLAs based on client rules.
  • Real-time breach alerts with escalation notifications.
Activity & Audit Logs
  • Full chronological tracking of every update, change, and communication.
  • Ensures compliance, transparency, and accountability.
Dashboards & Analytics
  • Visual metrics for tickets, statuses, time spent, and SLA compliance.
  • Filter insights by daily, monthly, and yearly performance.
Advanced Reporting Tools
  • Export CSV reports with filters for date, status, and agents.
  • Includes SLA metrics, time logs, and resolution analytics.

Ticket Management System

Benefits of Ticket Management System

Best-Fit

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IT & SaaS Support

Enables quick issue resolution, automated workflows, and seamless communication for technical support teams

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Education & University Helpdesks

Simplifies student and staff queries with organized ticket routing, faster response times, and improved service transparency.

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Healthcare & Service Centers

Supports timely handling of patient or service requests with structured ticketing, ensuring accuracy, compliance, and smooth operations.

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Pharma

A Ticket Management Portal ensures efficient, tracked, and compliant issue resolution for pharma organizations.

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Hospital

A Ticket Management Portal ensures fast, tracked, and efficient issue resolution for hospitals.

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Manufacturing

Ensures smooth order processing, accurate inventory updates, and timely fulfilment across production cycles.

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Government Entrepreneur

A Government Entrepreneur drives innovation and manages projects within the public sector to create social and economic impact.

Resolve Issues Faster, Delight Customers!

Enhance customer support with the AI-driven Ticket Management Portal. Prioritize tickets, automate responses, and gain actionable insights to resolve issues faster. Let AI handle the workflow so your team can focus on delivering exceptional service.

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Experience the Transformative Power of Flying Stars’ Expert Services

Discover how our tailored solutions can help your business:

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